Who We Are

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Business name: Suzy Whatmough Massage Therapy
Email: s.c.whatmough@gmail.com
Phone: 07507551431

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Suzy Whatmough Massage Therapy is the data controller responsible for your personal data.

 

What Personal Data We Collect

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We may collect and process the following information:

• Contact information – name, email address, address, phone number

• Appointment details – booking dates, times, and service information

• Health information – relevant medical or health details you choose to provide on consultation forms (special category data)

• Website usage data – IP address, browser type, and basic usage data 

 

We only collect data that is necessary to provide our services safely and professionally.

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How We Collect Your Data

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We collect personal data when you:

• Make an enquiry via the website, email, or phone

• Book or attend an appointment

• Complete a consultation form

• Communicate with us directly

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How We Use Your Personal Data

 

We use your data to:

• Manage appointments and provide massage treatments

• Communicate with you about bookings or enquiries

• Maintain client records for professional and legal reasons

• Ensure treatments are safe and appropriate

• Meet legal, regulatory, or insurance requirements

 

We do not use your data for marketing purposes without your explicit consent.

 

How We Store and Protect Your Data

 

We take appropriate security measures to protect your personal data, including:

• Secure storage of digital records

• Locked storage for any paper records

 

We only keep your data for as long as necessary, typically 7 years for client records, in line with professional and insurance guidelines.

 

Sharing Your Data

 

We do not sell or share your personal data with third parties, except in the following siutations:

• With your consent – we may share information with relevant medical professionals or others whom you have requested or agreed we need to contact.

• Serious harm – we may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.

• Compliance with law – we may share information when the law requires us to - i.e. safeguarding, terrorism, drug trafficking and serious crime.

 

Your Data Protection Rights

 

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where legally possible)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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Contact

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If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: s.c.whatmough@gmail.com